1. Our Client - A world leader in the manufacture of heating elements

We have been working with FCL since 2003. Our business has grown over the years and now has a UK turnover exceeding £50 million and with an annual freight spend of circa £2 million across all disciplines, our logistics needs are quite exacting.

This excludes our overseas operations in Malaysia, Poland, China, USA, and Mexico which FCL UK also handles and plays a vital role in.

FCL have always been efficient and competitive whilst handling our business, and are currently coordinating our Warehouse activities in China which is acting as a consolidation hub.

They were also instrumental in saving us £12,000 per month in duty payments which had never previously been advised to us by any forwarder we had used prior to FCL handling our business, by conducting a cargo review of our tariff codes and classifications.

We would and have recommended FCL UK to our own customers for their ability to handle our large volumes without detriment to their high levels of customer service.

I look forward to working with FCL UK in the years to come.

2. Our Client -  One of the worlds biggest flooring manufacturers

We have worked with FCL UK since June 2004. FCL UK has handled all our full container loads to the USA/Canada, Middle East, Far East and Australia/New Zealand, and our LCLs. We have always found them reliable and easy to work with.

At the peak of our business, FCL UK handled up to 1800 of our containers a year. At times of increased demand, they were always able to accommodate our requirements. The staff are friendly, professional, thorough and knowledgeable and the service we have always received of excellent standard. Booking confirmations, bill drafts and quotes are sent to us promptly, changes advised to us accurately and timely.

From time to time in the past 3 years, we have tested out other freight forwarders for odd shipments. We have always found ourselves going back to FCL UK for their standard of service, accuracy and competitive rates.

More importantly to us, FCL UK has proved to be as loyal to us as we have to them. In recent months, as our business has dwindled due to the relocation of some production lines abroad, FCL has stood by us, offering the same professional level of service at the rates we used to enjoy when we were a high-turnover customer.

I would recommend FCL UK as a freight forwarder to anyone looking to change or upgrade their freight forwarding requirements and take this opportunity to thank everyone at the company for their professionalism, friendliness and loyalty.